Проблему решили. Воспользовался онлайн поддержкой.
если кому надо вот разговор с Кащеем
:
Kasey: Hello Ivan.
Kasey: Welcome to HP Total Care for Pavilion Notebooks.My name is Kasey. How may I assist you today?
Ivan Durak: i have problem with my notebook HP pavilion dv6003eu
Ivan Durak: when turning the Hybernate mode on the computer switches on in a while and stays working all the time. Two times was changed the mainboard
Ivan Durak: hybernate read as Stand By
Kasey: Could you please elaborate the issue?
Ivan Durak: I switch the Stand By mode. Later (approx 30 min) computer switches on and stays as in a working mode.
Kasey: Thank you for the information.
Kasey: May I know the Operating System of your Notebook?
Ivan Durak: Windows XP Home SP2 ENG lic
Kasey: Can I have 2 to 3 minutes of your time while I search the required Information for you?
Ivan Durak: okay!!
Ivan Durak: Hewlett-Packard HP Pavilion dv6000 (EZ475UA#ABA)
Ivan Durak: BIOS Type Phoenix (12/27/07)
Kasey: From the above statement, I understand that your Notebook doesn't come to stand by mode.Am I correct?
Ivan Durak: No. Incorrect. It comes to Stand By mode perfectly, but unfortunantelly it leaves the Stand By mode by himself, without any my actions.
Ivan Durak: It's like I leave it on a Stand By, and after a while I find it in normal working mode.
Kasey: So, it deactivate Stand By mode itself.Am I correct?
Ivan Durak: Absolutelly
Kasey: Thank you for confirming the same.
Kasey: Ivan, we can fix the issue by performing few steps on your Notebook.
Kasey: Let me provide the steps for you.
Ivan Durak: I am ready to start
Kasey: 1.We need to reinstall the Power Management.
Kasey: 2.We need to update the BIOS.
Kasey: 3.We need to reset the BIOS.
Kasey: Let me provide the clear steps for you.
Kasey: 1.Reinstall Power Management
To reinstall Power Management in Windows XP, follow these steps:
1. Click Start, select Control Panel, and then choose Performance and Maintenance.
2. Click the System icon to open the System properties window.
3. Select the Hardware tab and click Device Manager.
4. Click the plus (+) sign next to System Devices.
5. Right-click the ACPI Fixed Features button and select Uninstall.
6. Restart the system.
On restarting the system, Windows will automatically detect and install Power Management on the computer.
Ivan Durak: How about two more steps? You told there are 5 steps
Kasey: Ivan, there are 3 steps only.
Kasey: It is few not five.
Ivan Durak: Could You please tell me the whole procedure.
Kasey: Sure.
Kasey: Let me tell it for you once again.
Kasey: Here are the list of steps we need to perform in your Notebook.
Kasey: 1.We need to reinstall the Power Management.
Kasey: 2.We need to update the BIOS.
Kasey: 3.We need to reset the BIOS.
Ivan Durak: I understood how to reinstall the Power Management. Advise me please how to update and reset the BIOS.
Kasey: Sure.
Kasey: As your Notebook is already having the latest BIOS on your Notebook.We need to just reset the BIOS in your Notebook.
Kasey: Step 3 : Resetting system BIOS:
1. Turn on the computer.
2. At the HP Logo Press the F10 key.
3. When the BIOS boots up, press F9 to set up defaults.
4. Make sure the 'Yes' is highlighted and hit enter.
5. Press F10 to save the changes.
6. Make sure the 'Yes' is highlighted and hit enter.
7. The computer should then shut down and reboot. This will reset the BIOS to its default settings.
Kasey: Are the steps are clear for you?
Ivan Durak: Ok. That's clear. Thank You very much. I will try to complete all Your adviced steps. I will contact You later if it doesn't work.
Kasey: It's been a great pleasure assisting you today.
Kasey: The session Id of this chat is XXXXXXXXXXXXXXXXXX, In the case this problem persist please use this session id as reference,when you login again to the "HP Total Chat Support" this will help us to serve you faster and better, Thanks.
Kasey: Please save the chat session Id with you.
Kasey: If you need further assistance, please contact us again at:
http://www.hp.com/support/chat. Kasey: Chat support is available 24 hrs a day, 7 days a week.
ALeXkRU
