NiktoN я не уверен есть ли это по русски, но вот тут для полиглотов
http://office.microsoft.com/en-us/assistance/HA010865001033.aspx Setting up an e-mail template
Use e-mail templates to send messages that include information that doesn't change from month to month. You can compose and save a message as a template, and then use that template every time you need it. Just add any new information before sending the template as an e-mail message.
Create an e-mail template
On the Tools menu, click Options, and then click the Mail Format tab.
Clear the Use Microsoft Office Word 2003 to edit e-mail messages check box.
Click Apply, and then click OK.
On the File menu, point to New, and then click Mail Message.
Note You can also start a new e-mail message by clicking the New Mail Message button on the Standard toolbar.
When the new message opens, give it an appropriate subject and compose your content. Leave space for variable information that will be added when you send the message.
On the File menu, click Save As.
In the Save as type list, click Outlook Template, and then click Save.
To restore Word as the message editor, click Options on the Tools menu, click the Mail Format tab, and then select the Use Microsoft Office Word 2003 to edit e-mail messages check box.
Click Apply, and then click OK.
в принципе это находится поиском по хелпу (я так и сделал для тебя
набрав слово "template"), ну и можно книжку скачать типа "Outlook for Dummies"